Thursday, April 19, 2012

Rating Star Perú flight Lima-Cuzco-Lima

March 29th 2012: Another Star Perú BAe 146-200 parked side by side our flight from Cuzco to Lima 
As we booked our air fare between Lima and Cuzco, we could choose between two air carriers, TACA and Star Perú. We chose Star Perú. The main issue with our Star Perù experience was punctuality. If  plane had left on time, or if we had learned the reasons for the three hour delay on our way to Cuzco, the score would have been much higher. 

Flight information: 
  • March 26th 2012: Star Perú flight: 1117 Departure Lima 9.30 AM. Arrival Cuzco 10.30 AM
  • March 29th 2012: Star Perú flight: 1182 Departure Cuzco 1.00 PM. Arrival Lima 2.00 PM
  • Wessel type: BAe 146-200 
Rating Star Perú flight Lima-Cuzco-Lima BBBB- (3,6 points)
  • Check-in: BBB 
  • Take-off: BBB 
  • Hospitality: BBBBB 
  • Service: BBBBB 
  • Complementary: BBB 
  • Comfort: BBB 
  • Flying time: BBBBB 
  • Arrival: BBB 
  • Check-out: BBB 
  • Duty-free goods: N/A 
  • Price: BBB
Flying over the snow capped Andes
Punctuality is the main reason for the score of BBB+ for Star Perú. We arrived at Jorge Chevez International airport on Lima, checked in our suitcase and went to departure area.

We were to be at our gate 40 minute before take-off, and we were there to find total chaos, with no information if or when our plane to Cuzco were to leave. This went on for over two hours, before our plane landed and we could leave - very delayed indeed!

We were even served a small meal on our one-hour trip
Luckily we had no similar experience on our way back, lifting the average, but the late departure, arrival and lack of information moved Star Perú from 4,4 to 3,6, as the rest of the airline experience was not too bad, in fact much better than many European budget air carriers. Why?
The Star Perú staff was nice and smiling and provided good service. We even were served a small sandwich, a cake, coffee and a refreshing glass of Inka Cola during the one-hour trip.

The seating comfort was not particularly good, though, but it did not matter on such a short flight, but it will count in this rating. All in all, however, the flight experience was pleasant, and I have no problem recommending Star Perú.
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