Friday, January 28, 2011

Rating Quality Hotel Grand, Kongsberg Norway

View of old Kongsberg from my hotel window

I looked forward to revisit Quality Hotel Grand in Kongsberg, as I remember it to be a well run hotel. Even though I got a large suite, I am afraid to say that it did not add up to a grand score. There were a few details that spoiled the experience.


Rating Quality Hotel Kongsberg: BBBB- (3,84 points)
  • Location: BBBBB
  • Service: BBBB
  • Room: BBBB
  • Breakfast BBBB
  • Facilities: BBBB
  • Price: BB
Quality Hotel Grand, Kongsberg is located in the old scenic Kongsberg city centre, just a short walk away from the railway and bus station.

Generously spaced hallway with hardwood walls
From here you may admire the waterfalls made by the Numedalslågen river flowing from the interior of Buskerud county reaching the ocean by the seaport of Larvik.

Good service provided by staff in the reception, staff in restaurant a little slow to remove the used china after breakfast making it hard to find a table in the morning.

I was given a room on the 5th floor, or I was amazed to find that it was a suite.

I entered a generously sized hallway leading into a living space with a small sofa, chair, desk and flat screen TV. Two windows were bay windows with a smart separate seating area.

The bed room was located as an angle of the room, dominated by a large double bed. Here you had another flat screen TV on the wall facing the bed. There were additional storage space for clothes.

Living space with smart design features
The separate bath and shower room were located in the middle of the apartment. The living space I had at Quality Hotel Grand, Kongsberg was probably the largest I have had until now as hotel guest.

It provided good comfort. A large working space where you could enjoy free internet access, a very good bed with soft cushions in abundance and a large bath tub to immerse into.

The rooms had a pleasant colour scheme and other design features made the suite into a cozy den to relax in.

Sleeping area with comfortable double bed
Now we are are coming to maintenance. As you see from the picture you would believe that everything was spick and span, but it was not. As I entered I felt s small chill. The days in Kongsberg were bitterly cold and I felt a draft that I did not like.

I found the reason quickly. One of the windows were not possible to close. The hotel had made a great effort to redesign the room, but the windows on one of the sides were old and cracked. This was a grim contrast to all the new upgrading of the rest of the room.

I reported this to the reception and they solved it by placing a large book in the window post to keep the window shut. Later the wind blew the window open, and I had to demand that they did something with the window, which they finally did.

I got my stay paid, but if I had paid it myself, I would certainly ask for a refund.

Recently renovated bathroom
The room was well cleaned, and with hardwood flooring and tiles it did not feel as stuffy as many rooms with carpet do.

A full breakfast buffet was included in the price at Quality Hotel Grand, Kongsberg, and it was very generous in what you could choose from.

Eggs, bacon, and sausages for those of you that want a trucker style meal. Cold cuts, cheese, pates and much more for ye traditional Norwegian breakfast sandwich. Healthy options as cereals, yogurt, and fruit. Coffee, tea and juice.

Fried eggs is no good idea for a breakfast buffet. I ended up cold and unappetizing. I would have preferred hot scrambled eggs for breakfast.

Quality Hotel Grand, Kongsberg may offer the following facilities to paying guests:
  • Free Full Breakfast
  • Free Wireless High Speed Internet Access
  • Hair Dryer
  • Health Club/Spa
  • Guest Laundry
  • Massage Therapist
  • Free Newspaper Mon-Fri
  • 100% Smoke Free Hotel
  • Outdoor Parking
  • Pet-friendly Hotel
  • Indoor Pool
  • Restaurant
  • Room Service
  • Sauna
  • Pay-Per-View Movies
  • Cable/Satellite TV
  • Public Whirlpool/Hot Tub
A night in a suite at Quality Hotel Grand, Kongsberg will cost you much. The rate in January / February 2011 is NOK 2400, clearly a steep price, considering the lack of maintenance I was offered. I would certainly recommend the hotel to close the gap in maintenance found in my room, before expecting anyone to pay this much for this room.

Address:
Quality Hotel Grand, Kongsberg
Christian Augusts gt 2, 3611 Kongsberg, Norway
Phone:+47 32 77 28 00
Fax:+47 32 73 41 29
E-mail: kongsberg@choice.no
www.choicehotels.no


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