Friday, October 26, 2007

Flight News

I am still hoping that even those of us that just buy budget tickets can get good and decent service from the airlines. I do not demand or even expect the same service and space as a business traveller but paying less for an airline ticket does not imply that we should settle for hours in agony. Even budget travelers are entitled to some leg space, and we may hope that contributions from bloggers like me may play a role in focusing on the well being on board for us that occupy the seats in the back of the aircraft.

South African Airways sent an apology for my 11 hour agony, but will they do more?

October 13th I wrote the following message to SAA Customer Care.

Having been to South Africa returning yesterday, October 12th. I have written a review on SAA on Enjoy Food & Travel. The trip was an agonizing and extremely uncomfortable experience for me due to minimal space on Economy Class. I highly recommend SAA to reduce the number of seats in Economy Class in order to make traveling to South Africa a more pleasant experience. Read more on Enjoy Food & Travel

Two days ago I got the following answer from SAA.

Dear Tor Johnsen

Firstly I would like to thank you for your e-mail dated 13 October 2007. We would like to apologise for any inconveniences caused during your flight to South Africa. We have taken up your recommendation with the technical department to review the seating space in economy class. We would like to take this opportunity to thank you for your interest and flying South African Airways.

Kind Regards

Vishal Kana

Customer Service Quality Auditor

SAA Customer Service Quality Management
Tel : +27 11 978 6313

Well we'll see whether this helps, and those of you traveling with SAA, please give me your travel experience. Regrettably SAA will mean for me Such an Agonizing Adventure.

Airlingus best budget airline in test

The Norwegian newspaper Aftenposten has tested European budget airlines, and Airlingus ended up with the highest score. Bearing the lack of space in mind, I would like to share some of the facts referred in Aftenposten on the on board space on the number of the largest low price air carriers. And remember what a difference a few centimeters make.

Leg space:
- Airlingus (Ireland): 72 cm
- German Wings (Germany): 71 cm
- Hapag-Lloyd Express (Germany): 70 cm
- EasyJet (UK): 70 cm
- Ryanair (Ireland): 70 cm
- Vueling (Spain): 69 cm
- FlyMe (Sweden): 68 cm
- Fly Nordic (Sweden): 67 cm
- Sterling (Denmark): 67 cm
- SAS Braathens (Norway): 67 cm
- Norwegian Air Shuttle (Norway): 66 cm

So now you know what to choose to get those extra inches. Let me know whether you were happy!!

Ryanair will not expand in Norway - new services from Torp Sandefjord Airport

The founder of Ryanair, Michael O'Leary will not compete on the Norwegian domestic flight market, blaming the high airport fees. This according to an interview in the Norwegian newspaper Aftenposten.

This means that Ryanair will operate only from the privately owned Torp Sandefjord airport to destinations in Europe, and one service from Haugesund airport to London Stanstead.

Still Ryainair will open new services from Torp to
Mediterranean destinations in 2008, most likely to Valencia and Alicante, according to the Norwegian paper

We are waiting in suspense!!

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